Return Policy

Return Policy

Lotshell.com guarantee return if you are not satisfied with your purchase brand products. And you can apply return offline within 7 days after receiving the order. Please make sure the returned items are in a saleable condition.

Return Process

1. Log into your Account-Orders; Click “Return” at the right side of order number;

2. Choose item(s) you want to return and return reason; Uploading the related effective pictures, then submit them;

3. Lotshell will audit your application within 72 hours; The detailed return information will be sent by Email for “Audited Return Application”;

4. Returned item(s) must keep in original packing with Return Application Form in the parcel, please seal the parcel securely.

5. Uploading Return Tracking No. and shipping company within 15 days in “Audited”return application, or the application will be closed, which is very important for processing refund.
6. The refund will be processed to your original payment account according to return policy once we receiving the parcel.

Return Note

1. You can apply for Return&Refund within 7 days after receiving your order;

2. The refund is only for returned items based on the audited application offline;

3.The returned items must be in unused condition with the original packing. We do not accept items which are worn, damaged, washed or altered in any way;

4. You are responsible for return shipping fees. Please choose economical shipping method;

5. We do not accept packages returned using Freight Collect.