What should I do if my item/(parcel) is broken, not as described or wrong?

If there are any broken, not as described or wrong item (s)/parcel, please follow below steps to cooperate with the resolving process;

1. Apply for return online first;
2. Take some clear photos of the exact problem;
3. Upload them into your return application (Refer to Return Policy).
4. We will audit your application and give you a satisfying solution.

Note: Applying return online is the key point for us the deal with this problem properly.