1. Re-check if there is split shipment in your order;
2. Excluding above situations, please follow below steps.
1). Apply for return online first;
2). Take some clear photos of the exact problem;
3). Upload them into your return application (Refer to Return Policy);
4). We will audit your application and give you a satisfying solution.
(Applying return online is the key point for us the deal with this problem properly)