FAQs

Frequently Asked Questions


T/T, Paypal.

Yes, please contact us now!

1-2 days for sample orders. 30 days for mass production orders (based on different quantities)

We are honored to offer you samples for quality check.

We are sorry that you can not choose the shipping method but we will choose the best shipping method regard your shipping address.
About shipping methods, please view International Delivery.

1. No order: Please edit your address in Account-Edit Profile;
2. Preparing order: Please contact the customer service to change the addresss(country cannot be edited);
3. Shipped order: The shipping address cannot be edited.
Note: Please confirm the address before sourcing.

Kindly follow the steps below to place an order:
1. Register firstly on lotshell;
2. Log in and get latest price;
3. Select items and add them in the inquiry basket;
4. Contact us.

1. Re-check if there is split shipment in your order;

2. Excluding above situations, please follow below steps.
1). Apply for return online first;
2). Take some clear photos of the exact problem;
3). Upload them into your return application (Refer to Return Policy);
4). We will audit your application and give you a satisfying solution.
(Applying return online is the key point for us the deal with this problem properly)

If there are any broken, not as described or wrong item (s)/parcel, please follow below steps to cooperate with the resolving process;

1. Apply for return online first;
2. Take some clear photos of the exact problem;
3. Upload them into your return application (Refer to Return Policy).
4. We will audit your application and give you a satisfying solution.

Note: Applying return online is the key point for us the deal with this problem properly.

 Check it in your account by following the steps below:

1. Log in and click My Account-Orders;

2. Find your order and click the “View”, you will see the Tracking No.and shipping company contact information;

3.For more information, please contact the shipping company.